Customer Contact Solutions Nigeria Limited is the leading system integrator and Business Process Outsourcing company in Lagos, Nigeria. We provide contact centre, Unified Communications and customer relationship management solutions for Nigeria and West Africa. The solutions are composed of Our Solutions are composed of Aspect, Ameyo, Avaya and Microsoft software products and services, which will enable your companies to operate efficiently through minimised integration. As the leading outsourced contact centre, system integrator and operator, CCSNL can help your organization achieve market penetration and improve customer satisfaction through our local knowledge and world class products. Therefore, through participation in the three levels of the value chain, CCSNL can achieve significant cost reduction for you and your organization while also reducing vendor footprints.
We are specialists in contact center and communication operations with a great passion to help you deliver efficient and effective customer service to your customers. Because of our passion to deliver good services, CCSNL has partnered with leading OEMs like Aspect, Ameyo and Avaya for Contact center Solutions and Microsoft for CRM and Modern business solutions for unequalled value to you. CCSNL won the 2009 Frost & Sullivan Best Practices Award for the Nigeria Contact Centre Business Development Leadership..
With over 10 years’ experience and expertise in delivering call/contact center solutions, Customer Relationship Management solution and outsourcing services, we have top Nigeria companies on our clientele and still counting: Some of our clients include, Fidelity Bank Plc, Diamond Bank Plc, GT Bank, Heritage Bank, Unified Payments, Etisalat Nigeria, Nigeria Communications Commission, Airtel Nigeria, and IPNX.